Our team of advisors are here to help

0345 811 9595

Monday to Friday 9am to 5.30pm

Christmas Opening Hours

  • Friday 24th December - 9am - 1pm
  • Monday 27th December - CLOSED
  • Tuesday 28th December - CLOSED
  • Wednesday 29th December - 9am - 5.30pm
  • Thursday 30th December - 9am - 5.30pm
  • Friday 31st December - 9am - 1pm
  • Monday 3rd January - CLOSED
  • Tuesday 4th January - 9am - 5.30pm
Codes of conduct

Codes of conduct

Find out more about the FCA, the BVRLA and the Advertising Standards Authority, and their role in regulation and protecting the consumer.

Going the extra mile

Going the extra mile

From online order tracking to exclusive offers and discounts for existing customers, read how we go the extra mile for our customers.

Complaints procedure

Complaints procedure

Find out how we deal with complaints, including the timescales involved and what to do if you are not happy with our decision.

10 reasons you're in safe hands

10 reasons you're in safe hands

From providing clear pricing to resolving complaints quickly and amicably, here are 10 reasons why you are in safe hands with us.

Initial disclosure document

Initial disclosure document

Read out IDD for details about our products and services, our charges, who regulates us and what to do if you have a complaint.

Treating Customers Fairly

Treating Customers Fairly

Learn more about how treating customers fairly is an integral part of our culture and what services you can expect when dealing with us.

Accreditations and Certifications

Accreditations and Certifications

Read more about our accreditations and certifications from regulatory bodies, UK Government, and industry officials.

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